The box has a flashing red light which wasn’t there when it was installed (it was green). The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . Stream from Virgin Media. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. no idea what any of this means , will test the speed of wifi today when gaming Hold the pinhole reset button for 10 seconds on the back of the Hub. No devices are working after waiting a good 20 minutes. I have been on the website many times following the reeboot. This worked! Thank you. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. 13 minutes ago. Very Insightful Person. . Hub 3 Base LED keep flashing Green light on initial install. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. Did nothing, just the same solid white light. I did two reboots and gave it 15 minutes each time, to be sat still to blue flashing IPv4 0. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. Called customer services but could not help due to they are having issues themselves and cannot check broadband issues remotely. Keep it on. Click on connect on the one that is your virgin media hub 5 own. If the power button is flashing white, your hub is installing a software upgrade. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. 0 (black) Close. Didn’t work at all. . When the connection light is flashing red and the power light is solid white you are ready to pair. Hey. Options. This flashes during set up, and then stays green for 2 minutes when you're done. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. As per headline noticed that the internet is a bit hit and miss. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. I called Virgin Media and tried everything it asked me to do, that is, turned it on and off at the wall; checked all cables, switches etc for loose connections; pressed reset button for 30. Any attempt to reset or hard reset it have failed and resulted in another 30 minutes of flashing blue lights and a solid white light with no Internet. on 30-09-2020 17:56. Go to router location and sure enough, flashing red light indicating no internet connection. We would like to show you a description here but the site won’t allow us. Steady White: The hub is fully. It may be the Pod just needs to be re-activated. Switched on and off. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. No lights are on. Did nothing, just the same solid white light. 6 You can now unplug the larger . Options. The hub will flash with a slow white light for a few seconds then flash rapidly yellow. on 09-12-2022 14:59. 0. Hi, i got self installation kit with hub 3. Solid white (flashing): The Hub’s booting up. . The WiFi Booster will start copying your Hub’s details. It’s best out in the open. After it, navigate to the Admin settings and restart your Virgin Box. WiFi Pod flashing red. Base LED This should flash when the. 1 from a browser?. Mumfordd04. Despite service status saying there where no issues in the area, a couple of neighbours had similar issues. LeeReset my hub 4 as suggested my VM staff on a call, now it is sitting alternating between flashing blue and flashing white. Two green lights will flash and then stay solid on the router, as well as the white power light flashing for a while and then staying solid, alongside the two solid green lights. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). The pod appeared to work ok for a few weeks but now for the last week or so it keeps disconnecting and has a flashing white light. Account - Cable. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. QuickStart, set up and connections. Phone. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. It has been flashing for days. Try calling the equipment activation number they may be able to help. Your network has been fixed. I can't even game without bad lag. Options. Flashing white light: When the Hub is booting up, it displays a flashing white light. on 09-08-2023 15:21. Select Apply changes. It has been working great before, and nothing in the house has changed recently. I’m not having any issues I was just wondering why the light is now flashing red (it’s the RX light that’s flashing red in the picture). I've had a look this end and can see some issues affecting your line, which will re. can please look into this. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. If the power button is flashing white, your hub is installing a software upgrade. I decide to restart it to see if it would fix, but now its on a constant white flashing light. I have a Super Hub 3 (white) at the moment. Then unplug your Pod and back in again. . 168. Switch the hub back on at the power. When the Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. Disconnect all ethernet cables from the Hub. Are there any tests that forum staff can run to check whether the router is working correctly. This can last for anywhere up to 10. A power adaptor to plug into the Stream box and a power socket at the wall. Connect the white cable properly to the Virgin media wall socket. Two LEDs on each RJ45 LAN socket (left = amber. All Rights Reserved Options. 168. Flashing White – Connecting to Virgin Media network. We would like to show you a description here but the site won’t allow us. 1 ACCEPTED SOLUTION. We have had a Hub 3 for a year with no problems. According to this Link a box with the light flashing in any colour is faulty. Switched on and off. After that it starts the process over again and reverts back to the green. Joining in. The Power light is the first light you should look at. still getting flashing orange light but on the app it looks like it allows things to connect do I just continue with flashing orange light and cancel. Users should wait for at least 5 minutes for the boot-up process to. i haven’t pressed the. button and unplugged and turned off at mains and every time it just goes back to a blue flashing light after a green flashing light. Restart the hub. Try a 30 second pinhole reset of the hub with no ethernet connection. 2. Tried and followed all of the instructions but it's still red. on 01-10-2021 16:55. I recently upgraded by bandwidth and a hub 5 arrived today. Make sure that the cable is well connected to the splitter. Verizon router, flashing white light turns greenon 01-12-2022 23:05. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. The power light at the bottom of the device is the only light that should shine if everything is working normally. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. Options. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. I am going to send you a private message. But in most cases, a green light will mean something else depending on which light is green. 1 from a browser?. The wifi was working fine all day and me and my boyfriend was watching tv and it said we were experiencing buffering and then the wifi cut off so we tried everything to reconnect it we went onto diagnostic and it said the hub couldn’t connect to the wifi. There are two notifications in my VM app: 1. Share with friends. The red band on a Hub4 means no internet connection. Virgin media wifi booster problem. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. on 30-11-2022 19:19. This means the Hub is on, but your WiFi isn’t. DO NOT reboot the hub but allow it 8 to 10 minutes to boot up and settle down. 0. Flashing White. Reading other posts, I know I need a new modem. All the white cable is probably screwed in. Re: Intelligent Wifi Hub Not Connecting. I’ve recently upgraded from a hub 3 to a hub 5. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Enter your admin name and password. It’s likely to be a loose connection in your home. Try restarting it, and if the problem persists, contact Virgin Media support. Once your new Booster is. Checking the Indicator Lights. This can happen after a software upgrade. If the Power light is not on, your Hub is not connected to a power source and needs to be plugged in. Options. A guide to the lights, reading from top to bottom, can be found below. The hub built in test says “Your broadband connection is down”. Travelinsoul. WiFi Light : Solid Green: WiFi is on. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. You will see a solid white light ring if you have a Hub 4. All I get is the flashing white light. Solid white: The Hub 4 is powered on and working correctly. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . Recently made decided to join Virgin and today got my Self-Install Kit, plug it in followed the manual, but when i turn it on it stays solid white, flashes white and then starts and continues flashing red. Solved: New hub - activation an different lights flashing - Virgin Media Community - 5145140. 1. 0. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light on the hub. Options. Didn’t even know the reset button was there. Anonymous. An Ethernet cable – The Stream box can connect wirelessly, but in case you’d like a wired connection, just connect one end of the cable into the Stream box and the. ). flashing green arrows on virgin hub 3. It is booting up and should be ready in 5 minutes. The faq says: This means the Hub is on, but your WiFi isn’t. Hub 4 Red Light. The more speed your Hub gets, the more your WiFi can do. It seems since this event, the light on the router is a solid white from the moment it powers on. Then follow steps 2. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. Learn more. Teams meetings keep freezing. Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. Is it a new install, if so call: Equipment activation on 0800 953 9500. 6. Our hub 3 is online and connected to the wifi however there is no internet. The power light of the Virgin Media Hub 3. This is not normal for the boot process as usually it starts with a flashing red and goes to white when the internet is back online. 1 from a browser?. Factory Reset Your Hub. Remember: Once the Hub is reset, it will. From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. Solid white: The Hub 4 is powered on and working correctly. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. White light on. Try a pinhole reset using the hole on the back of the hub (which. on 01-05-2022 10:26. White light on - Virgin Media Community - 5030957. Hey, Just after some advice. Now, navigate to the Advanced Settings, then click on Wireless. We would like to show you a description here but the site won’t allow us. Solid red: There’s an issue with the Hub 4. This is why I suggested the pinhole reset and checking if the hub has access to the network. After spending 8 hours of waiting it's. Options. All of a sudden my connection was lost so i check up on the box and its a white solid light. We would like to show you a description here but the site won’t allow us. It will then start flashing orange and white as it tries to connect to the TalkTalk network. All lights on my virgin hub are solid green apart from the two inverting arrows under the wifi symbol. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. If you don’t have issues with anything other than what you’re describing here, you’re unlikely to notice a significant difference. I’ve reset the hub and checked all connections countless times and still nothing. When the power light is solid white, it indicates that the hub is on and working correctly. Green power light is flashing and WiFi light is green. Forum; Apps. Restart the hub. From what I have looked at, a lot of the other people who have had this problem is due to the network dropping in the area. Networking and WiFi. Red light on hub 3. Flashing white: The Hub 4 is starting up. Blue flashing light, no amount of resetting or restarting is fixing it. Wait for the hub lights to stop flashing, this can take up to 5 minutes. The SSIDs must be the same and broadcast enabled. The WiFi reception is poor. I have deleted the App cache in the settings on my iPhone, I have delet. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. same for disney etc. HUB 5 Flashing Blue Light. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. A red light means there is an issue with your connections even though the Hub is on. Green flashing base light for hours, no internet. Wished I had stuck with BT. They change to white when the connection is. 1 Power Light. . I have done all the trouble shooting the VM website recommends and even attempted a hard reset with no luck. My phone line is connected to the hub since early November. Hi . Had my Internet completely drop. Hi, My virgin WiFi Hub 3. I have also fairly recently moved up to 650Mb broadband to combat these issues. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). (normally white) coaxial cable with the screw-in connector. Forum Team (Retired) Options. It may be the Pod just needs to be re-activated. Virgin Media. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. Internet either shows Partial Serivce (US only) which I'm assuming is up stream. Attempted reset by powering off, awaiting 10seconds and powering on. Account - Mobile. After it, click on the WPS. I was like, sure. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. Options. The power light should turn solid white when it’s ready to go. Restart the hub by removing the power cable and then reinserting it. Hello, Received our Hub 4 today. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). I haven't had internet for 5 days now. . The information below shows current status of this Hub 5. the green bar is not flashing and it just. I have had a technician come to try and fix - 5381631. WiFi pod not working after broadband upgrade. When he installed it he said the red light (that’s now flashing red) must be green. 2 Internet Light. We have a flashing green light, and a solid green WiFi light. on 07-01-2023 13:02. Users should wait for at least 5 minutes for the boot-up process to. Hi all, I got up this morning to be greeted with my Hub 4 rebooting, thought that’s fine must be updating. . You’ll know it’s ready when the white power light at the front of the Hub is on. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Sit down on the night having an important conversation with a colleague and boom. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. On Virgin Media website says if i remember correctly, that its a phone line issue, that might not be plug in. Virgin Media Router Arrows Flashing Green; Virgin Media Green. Turn the power switch off on the back of the Hub. For the 2nd time in the space of a few days I've got a flashing hub. It’s likely to be a loose connection in your home. The WiFi Booster will start copying your Hub’s details. It has been like this for months. Check with the points below to understand the Virgin Media Hub 4 lights; Plain white: The moment you turn on the Hub 4, you will see a solid white light flashing for almost 60 seconds. Joining in. this is normal. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. Flashing White. It’s likely to be a loose connection in your home. Kind regards Mark. I even left it off by the wall overnig. 11-02-2023 13:45 - edited 11-02-2023 13:47. On our wavelength. the hub is still flashing green lights 24 hours now. It is booting up and should be ready in 5 minutes. Hub 4 Flashing Blue light L8tonn. Try a reset as this. We would like to show you a description here but the site won’t allow us. no idea what any of this means , will test the speed of wifi today when gamingHold the pinhole reset button for 10 seconds on the back of the Hub. Hey Steven, I'm still having issues but it's not consistent in the times that it's not working so I can't guarantee that the issue will be there when the technician arrives; meaning if it's working when they arrive then I will be charged £25. White light on. They switched me over and told me I couldn’t use the old hub, annoyingly. It has done for over a couple of hours now. If the power button is steady amber, it has a power issue, call Sky for help. My Virgin Media App. In either Mode the red power light is an indication of over heating and most not be ignored. The Virgin Media Hub lights can tell you a lot about its status. Green power light is flashing and WiFi light is green. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Regards, Daniel. If it's. Installing a Replacement router. Engineer came out. I've restarted it, called the support line. into a mains socket close to your Hub. Try calling the equipment activation number they may be able to help. The green light might be flashing because of a faulty link. on 02-03-2023 19:38. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. White power light is on and Ready light is off. Keeps flashing a white light. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). The Virgin Media Hub lights can tell you a lot about its status. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. Virgin Media Hub 5 Light Status Overview. We would like to show you a description here but the site won’t allow us. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Check your router settings to enable WiFi. Ive reset using the pin and the same thing is happening. 0 it will flash green, as it looks for a WPS device to connect to. Support tell me that this is fine and is an indicator of network status in the area. Most problems can be fixed by getting your own router or better still a mesh system router and just using the virgin supplied router as a modem, I have a cheap Tenda nova mesh system plugged into my super hub in modem mode, it fixed the constant. Check the router panel/diagnostics and it’s reporting everything is fine. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. How to pay my Virgin Media bill. The Virgin Media Hub lights can tell you a lot about its status. 0. We live on a bungalow so all ground level pods. Ensure that your Virgin Media box is switched on. I had 5g disabled on the hub but whatever i do the 5g will not renable it says it has applied. WiFi box has had a flashing green light all day. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. I checked my router and it has a flashing blue light. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Netflix will stop with the wheel spinning. See where. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. Options. The SSID must be password protected. However, twice in 4 days now it has spontaneously started flashing green (arrows & the base light) with no working WiFi. Green flashing light on Hub 3 QuickStart, set up and connections. If you’re using a splitter, make sure that’s firmly. on 01-04-2023 20:55. When the device begins to pair, the system light can flash red. 0 & WiFi have worked fine since the initial set up 3 months ago. Logging into the advanced settings (IP address in browser) says internet has registration failure. Hub3 flashing green lights. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. Checked all connections. on 08-04-2023 10:07. The lights will blink when the wireless access point is operating normally. It’s just a yellow light remaining. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Wait at least 5 minutes for it to finish. hub 5 flashing blue light. Virgin Media Hub 4 Lights. on 24-07-2022 14:45. Section 2: Virgin Media Hub 4 Lights 2. Flashing white: The Hub 4 is starting up. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. I'm not sure what else i can do to fix this any help would be amazing. WiFi Light. Once signed in, go to Advanced settings > Wireless> Security Select the dropdown next to Security and change it to WPA2-PSK. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Not responding anymore. I checked my router and it has a flashing blue light. Think streaming in Ultra HD, grabbing that game update. Service status page doesn't return anything in my area. Please try the following exactly as typed. Sorry to hear about this! Just to clear things up here - the White box in - 5213380At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Hub 5 Plugged In - No Lights. On our wavelength. I decide to restart it to see if it would fix,. perhaps the hub is not been added to your account. on 06-09-2023 10:32. Red light on hub 3. The Passphrases of the SSIDs must match. 1 & 2 Wireless. Hi there, My Hub 5 has a flashing red light. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. I've had no wifi now for two days, and a solid orange light on my relatively old white Hub. Click next. Not any SSID’s being broadcasted. 4 Ethernet ports WiFi 11 Antennas Automatic channel configuration Smart WiFi at your fingertips Virgin Media Hub 4 Lights and Their Meanings Solid White Red.